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Privacy Policy

Last Updated: April 2026

1. Introduction

This policy outlines how Own Self Coaching (“I”, “me”) collects and processes your personal data. My practice is committed to protecting your privacy in accordance with the UK GDPR and the Data Protection Act 2018.

2. Confidentiality & Third Parties

I do not sell or rent your data. Period. I only share information with trusted service providers who help run my business, such as:

  • Scheduling Tools: (e.g., Calendly, Acuity)
  • Email & CRM Platforms: HubSpot (for client management) and email providers.
  • Video Platforms: Google Meet (for session delivery).
  • AI Transcription: Fireflies.ai (for session summaries and notes).
  • Analytics: Google Analytics (to monitor website performance).

Note on Confidentiality: As a coach, our conversations are private. I will never disclose the contents of our sessions unless required by law or if there is a risk of immediate harm to yourself or others.

3. Information I Collect & Why

Under GDPR, I must have a "lawful basis" to process your data:

  • Contact Data: (Name, email) used to perform our coaching Contract.
  • Session Recordings & Summaries: I use Google Meet and Fireflies.ai to record and summarize sessions. This ensures I can focus on you during the call and provide accurate action items afterward.
    Lawful Basis: Explicit Consent. I will always ask for your permission before the first recording begins.
  • Marketing & Analytics: Using HubSpot and Google Analytics.
    Lawful Basis: Legitimate Interest (for business operations) and Consent (for cookies).

4. International Data Transfers

Because I use services like Google, HubSpot, and Fireflies, your data may be transferred to and stored on servers in the United States. I ensure these providers use Standard Contractual Clauses (SCCs) or other approved safeguards to ensure your data receives the same level of protection as it does in the UK/EU.

5. Data Retention

I only keep your data as long as necessary:

  • Session Notes/Transcripts: Retained for 2 years after our last session, then securely deleted.
  • Financial Records: Retained for 7 years to comply with UK tax law (HMRC).

6. Your UK/EU Legal Rights

You have specific rights regarding your personal data:

  • Access & Portability: You can request a copy of the data I hold, including session summaries.
  • Erasure ("Right to be Forgotten"): You can ask me to delete your personal data.
  • Withdrawal of Consent: You can ask me to stop recording or transcribing sessions at any time.
  • Complaints: You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

7. Cookies

My website uses cookies via Google Analytics and HubSpot to improve your experience. You can manage your preferences or "Opt-Out" via the cookie banner on my site.

8. Contact Information

For any questions regarding this policy, please contact:
Rashida Noray
Email: info@ownselfcoaching.co.uk
18 Kingfisher Gardens, South Croydon, CR2 8QZ

Your trust is the foundation of our coaching partnership.

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