Privacy Policy

Privacy Policy

Effective Date: 15.01.2025

At Own Self Coaching, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our services, including through our website, coaching sessions, and communications.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Personal Information: Details you provide during coaching sessions, consultations, or through forms, including your goals, challenges, and aspirations.
• Payment Information: Billing and payment details (processed securely by third-party providers).
• Technical Information: IP address, browser type, and usage data collected through cookies and analytics tools.

2. How We Use Your Information

Your information is used to:

• Provide personalised coaching services tailored to your needs.
• Communicate with you about appointments, updates, and services.
• Process payments securely.
• Improve our website, services, and customer experience.
• Comply with legal obligations or resolve disputes.

3. How We Protect Your Information

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. These measures include:

• Secure servers and encrypted communications.
• Limited access to personal data on a need-to-know basis.
• Regular review and updates to our security practices.

4. Sharing Your Information

We do not sell or share your personal information with third parties except as necessary to:

• Process payments (via secure payment processors).
• Comply with legal requirements.
• Collaborate with trusted service providers who assist in delivering our services (bound by confidentiality agreements).

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate or incomplete data.
• Request the deletion of your personal data (subject to legal and contractual obligations).
• Opt-out of marketing communications at any time.

To exercise these rights, contact us at info@ownselfcoaching.co.uk

6. Cookies and Analytics

We use cookies and analytics tools to enhance your experience on our website. Cookies may collect:

• User preferences and session details.
• Website usage and navigation patterns.

You can adjust your browser settings to refuse cookies, though this may impact your experience.

7. Retention of Information

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Own Self Coaching info@ownselfcoaching.co.uk

Terms & Conditions
Effective Date: 15.01.2025

Welcome to Own Self Coaching! These Terms & Conditions outline the rules and regulations for using our website (www.ownselfcoaching.co.uk) and our coaching services. By accessing this website and engaging with our services, you agree to comply with these terms. If you do not agree, please refrain from using our website or services.

1. Services Provided

• Own Self Coaching offers professional coaching services aimed at personal and professional development. 
• Coaching is not therapy, counselling, or mentoring, and does not replace medical or psychological treatment.
• The client is responsible for their own progress and actions throughout the coaching process.

2. Eligibility

• By using this website or booking a coaching session, you confirm that you are at least 18 years old or have parental consent if under 18. 
• You must provide accurate and complete information when engaging with our services.

3. Booking & Payments

• Coaching sessions must be booked in advance through the website or as agreed with the coach.
• Payment is required before sessions take place unless otherwise agreed upon in writing.
• All prices are listed in GBP (£) and may be subject to change at our discretion.

4. Cancellation & Refund Policy

• Clients must provide at least 24 hours’ notice to cancel or reschedule a session.
• Cancellations made with less than 24 hours’ notice may be charged in full.
• Refunds are not provided for completed coaching sessions.

5. Confidentiality

• Own Self Coaching maintains strict confidentiality regarding all coaching sessions. However, confidentiality may be waived if there is a legal obligation to disclose information (e.g., risk of harm to self or others).

6. Disclaimer & Liability

• Coaching is a collaborative process, and results are not guaranteed.
• Own Self Coaching is not liable for any direct or indirect damages resulting from the use of coaching services or reliance on information provided.
• Clients are responsible for their own decisions and actions before, during, and after coaching.

7. Intellectual Property

• All content on this website, including text, graphics, logos, and materials provided during coaching sessions, is owned by Own Self Coaching and may not be copied, distributed, or used without permission.

8. Changes to Terms & Conditions

• Own Self Coaching reserves the right to update these Terms & Conditions at any time. Continued use of the website and services constitutes acceptance of any changes.

9. Contact Information

If you have any questions about these Terms & Conditions, please contact:

Email: info@ownselfcoaching.co.uk
Website: www.ownselfcoaching.co.uk

Thank you for choosing Own Self Coaching!